Rentza Customer Policy

Last updated: March 10, 2026

Welcome to Rentza

Your trusted rental marketplace. To serve you better, we've outlined our customer guidelines below.

1. Booking Policy

All bookings should be made at least 24 hours in advance (where possible).
Instant bookings may be available depending on vendor availability.
Full or partial payment is required to confirm a reservation.
Booking confirmations will be sent via email/SMS upon successful payment.

2. Payment Policy

Payments can be made via bank transfer or mobile payment.
Payment confirmations must be sent with proof (screenshot/receipt).
All prices are listed in Nigerian Naira (₦) unless otherwise specified.
Refund policies vary by vendor and are stated in the booking details.
No hidden fees - all charges are transparently displayed before booking.

3. Cancellation & Refunds

Cancellations must be made at least 24 hours before the service time.
Refund eligibility depends on vendor terms. Rentza will mediate fairly.
No refunds for no-shows or late cancellations (unless vendor allows).
To request a cancellation, contact us or use the cancellation option in your booking.
Refunds are processed within 7-14 business days to the original payment method.

4. Damage & Responsibility

Customers are responsible for any damage to rented items, vehicles, or properties during the rental period.
Before-and-after inspections are carried out for certain rentals.
Vendors may request a refundable security deposit for high-value items.
Any damage must be immediately reported to Rentza or the vendor.
Costs for repairs or replacements may be billed to the client.
Rentza will handle all disputes based on evidence provided (photos, videos, etc.).

5. Service Quality

All vendors on Rentza are verified to our best knowledge (yet, be careful in your dealings with them).
Clients are encouraged to give honest feedback and reviews.
If a service fails to meet expectations, report immediately. We will step in.
We continuously monitor vendor performance and customer satisfaction.
Verified vendors have undergone basic background checks and documentation review.

6. Safety & Security

Never share personal banking details with vendors directly.
All official communications and payments should go through Rentza platform.
Meet in public places when inspecting or collecting rented items.
Report any suspicious activity to us immediately at safety@rentza.com.

7. Dispute Resolution

All disputes should first be attempted to resolve directly with the vendor.
If unresolved, contact Rentza support within 48 hours of the incident.
Provide all relevant evidence (photos, messages, receipts, etc.).
Rentza will mediate and provide a resolution within 5 business days.
Our decision is final in all disputes unless proven with new evidence.

Thank You for Choosing Rentza!

We're here to make renting fast, easy, and reliable.

Need Help?

Contact our customer support team:

officialrentza@gmail.com
08168147930, 08026171835
Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM

Related Policies

Policy Updates

This policy may be updated periodically. Please check back regularly for changes. Your continued use of Rentza constitutes acceptance of any updated policies.

Get In Touch

Owerri

08168147930, 08026171835

officialrentza@gmail.com

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